IT Service Solutions

Periodic Onsite Support

The Types of work performed may include:

• Update software for new version releases and patches (e.g. Windows, anti-viruses);
• Review system or application logs for completion of tasks (e.g. successful tape backup) or breach of security (e.g. firewalls logs, unsuccessful login attempts);
• Perform periodic maintenance prescribed by software or hardware vendors (E.g. defragmentation);
• Perform periodic security scans on network systems (e.g. spyware, registry review);
• Test tape backup recovery;
• Deploy new hardware (e.g. scanners, printers);
• Develop and maintain standard image for desktop computers;
• Deploy new computers; and
• A “trip” report and summary action list.